Return & Refund policy

Created by Robbie Li, Modified on Tue, Sep 26, 2023 at 2:33 AM by Robbie Li

Order Cancellations:

If you wish to cancel an order, please contact our customer service team.

1. If you contact us within 24 hours of purchase:
Since most orders ship the same day, kindly email us at contact service@waterdropfilter.com or call us at (888)-352-3558 within 24 hours of placing the order. There will be no cancellation fees for standard items canceled before shipment. If the package has already been shipped, we will provide a prepaid label for return, and once we receive the package from you, we will issue a refund.

2. If you contact us after 24 hours of purchase:

In such cases, you will need to bear the shipping fee if the package is already shipped (subject to our system status, not the order status).
The product must be damage-free, packed in the original packaging we sent to you, and returned with the original receipt of purchase.
We will process your refund after receiving the package.

30-day Risk-free Return Policy:

You are eligible to return any item(s) within 30 days of receipt.
All returned items must be disassembled and repackaged as they were originally received.
The 30-day risk-free return policy applies to all item(s).
No restocking fee will be charged, but customers are responsible for the return shipping cost. We will cover the return postage expenses in the case of any return requests related to a quality issue.
Please note that the 30-day risk-free return policy is only valid for orders within the continental United States.

Return after 30 Days of Receipt:

You may still return any item after 30 days of receipt.
In this case, customers are responsible for the return shipping cost. The total cost of shipping will be deducted from your refund.
All returned items must be disassembled and repackaged as they were originally received.
A 10% restocking fee will be applied to all returned products. However, in the event of any return requests related to a quality issue, we offer free returns or replacement with a new product.

1-year Warranty:

Enjoy peace of mind and confidence in your purchase with our 1-year warranty, backed by lifetime technical support.

If you receive a damaged item and wish to file a claim, please email service@waterdropfilter.com with your order information and a picture of the damaged or incorrect product. We are eager to assist you.

For products that become defective during the warranty period due to a quality issue, rather than your own breakage or misuse, we can accept a free return, provide free repair service, or issue a new replacement.

Exchange Policy:

1. Defective Products:
If you receive a product with quality issues or damages, please contact our customer service team within 30 days of receipt. We will provide you with a free exchange service. Please provide order information and photos of the damaged product when contacting our customer service team for better assistance.

2. Non-Quality Issues:
If you wish to exchange a product for non-quality-related reasons, please note the following:

The product must be within 30 days of purchase and unused.
The product must be returned in its original packaging, along with the original purchase receipt.
You will be responsible for the re-shipping costs.
Please note that the exchange policy is only applicable to orders made on the official waterdropfilter.com.